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Business Process Automation (BPA) is the technology-enabled automation of business processes. It is performed to achieve digital transformation or to increase service quality or to improve service delivery or to contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization.

As most IT systems are inherently automation engines in themselves, a valid option is to extend their functionality to enable the desired automation, creating customized linkages between the disparate application systems where needed. This approach means that the automation can be tailored specifically to the exact environment of the organization; on the down-side, it can be time-consuming to find the necessary skills either internally or in the marketplace.


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Deployment of a Business Process Management System

Specialist companies are bringing toolsets to market that are purpose-built for the function of BPA. Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured datasets, interact with human beings, and adapt to new types of problems without human-guided training. BPA providers tend to focus on different industry sectors but their underlying approach tends to be similar in that they will attempt to provide the shortest route to automation by exploiting the user interface layer rather than going deeply into the application code or databases sitting behind them.