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Lesson 1: Getting Started with Salesforce
o    Understanding the basics of Salesforce CRM and Salesforce Administration.    

Lesson 2: Salesforce Editions and Features
o    The various Salesforce Editions – Professional, Enterprise, Unlimited, and Developer Editions.

Lesson 3: Typical Salesforce Project Life Cycle
o    The various stages of a Salesforce Project Life Cycle
o    creating applications
o    creating the first object and fields
o    working on invoice object and line items objects
o    creating relationships between objects and understanding the significance.    

Lesson 4: Workflow Creation
o    Creating workflow for various tasks like deducting stock from inventory
o    understanding the validation rule for verifying stock availability, field dependencies, making field mandatory and field dependencies
o    lock child record based on parent
o    colored field based on picklist
o    assign Record Types and Page Layouts in Enhanced Profile User Interface.

Lesson 5:   CRM Overview
o    Understand the basics of CRM
o    the concept of cloud computing in CRM
o    introduction to Salesforce Developer Community
o    standard business objects and custom business objects
o    Salesforce relationships and Salesforce Data Model.    

Lesson 6: Salesforce Admin Processes
o    The various tasks associated with a Salesforce Admin like customization
o    development, user maintenance, designing and managing ongoing development, communicating new releases and enhancement, maintenance, analytics, reports and dashboard activities.

Lesson 7: Introduction Salesforce Security
o    Introduction to Salesforce security, key issues, and best practices.    

Lesson 8: User Creation, Login and access management
o    Process of creating new users, freezing inactive users.
o    Providing the right access to the right personnel
o    system admin login access.

Lesson 9:   Profiles
o    Designing the user profiles depending on the job role and description.    

Lesson 10: Organization Wide Default
o    Setting up baseline access for records, it determining which persons in the hierarchy have access to objects
o    the various OWD permission settings, Private, Public Read, Public Read/Write, Public Read/Write/Transfer.

Lesson 11: OWD & Profiles
o    Restricting object visibility with Profiles, restricting data in objects with OWD.
     
Lesson 12: Roles and Permissions
o    Ensuring the right roles and permissions go hand in hand with the right level of access, visibility and restrictions.